Handling Objections - Building a Business
Tuesday, August 10, 2010
Handling Objections is a part of the PROCESS TO SUCCESS. It's a part of business - any business. Just remember to put yourself in the other person's shoes so you can try to help answer their concerns or questions the best way that you can.
Objections are a fact of life.
People are naturally cautious when they are introduced to new concepts.
An objection is really just a request for more information.
All they are saying is "tell me more" or “I don’t understand”.
Don't be afraid when you get an objection.
Some people simply say "Well I'll think about it and let you know"
Often, they just don't want to say no to you. So give them permission to say no.
"Sometimes people say they want to think about it, but really they are not interested and it's ok if you're not interested. So if you're not interested it's ok to tell me"
If they say, No I'm not interested. Let them know. that's ok! I completely understand. Would you like me to touch base with you say in 6 months from now and see if anything has changed?
If they ARE interested and truly DO want to just think about it they will tell you WHAT they are thinking about! So see below they may give one of the reasons below...
Try using the Feel, Felt, Found
I understand how you FEEL, I FELT the same way when I first started, but I have FOUND that....
"This sounds like a pyramid scam"
I understand how you feel, I felt the same way when I first heard this presentation but I found that this is not any type of pyramid scam. A Pyramid scam is an illegal business practice. the company I work with is on the Better Business Bureau Hall of Fame and the Inc. 500 Hall of Fame."
"This sounds like MLM"
There are many reasons why this is not an MLM company...here are some of the most important differences...
#1. With MLM companies you are a distributor - so you sell the products and find others to distribute. We do not do this. There are no distributors We do not sell products.
#2. MLM companies have high prices for their products that are often not everyday products. We have very reasonable prices for everyday products.
#3. Many MLM require you to have inventory - With this you don't need inventory.
#4. MLM: Help others and lose out
Let's say that you enroll a real go-getter in a MLM program. You teach this person the business well. He/she uses that training and natural abilities to move ahead much faster than YOU move ahead. In various MLM programs you can actually permanently lose all benefit from having enrolled and helped that person.
(That is called a "breakaway"). With Our company we are PAID to help others and teach others what we were taught. there are no breakaways.
#5. Attrition
In MLM the percentage of people who drop out monthly is high - some as high as 88%. With our company the monthly drop out rate is phenomenally low - the company average is about 5%.
#6. COMPANY FINANCIAL STABILITY
Many MLM's have floundered because they did not have adequate capital to fund operations and growth. the company we work with has been consistently profitable and financially sound. History proves it.
"I'd like to talk to hubby first"
I completely understand, I did the same thing. but I found that I was the one that made the decision to build my business, my hubby didn't really care either way but said he would support me in whatever I decided to do.
Now as for the business side of things, I have found in my experience that when you have hubby's support, you are more confident, positive and have more success because hubby is just there 100%. So what I suggest is for him to see the presentation you saw, so it makes more sense to him.
I don't want to pay for shipping.
“We all pay shipping and handling for every product we purchase everywhere – it is just built into the cost of the product so we don‟t see it.”
Is this Amway?
“No, it‟s not. Are you familiar with Amway? It is a fine company. But the company I work with chose not to market products or structure a company like Amway‟s – we invented a new system called Consumer Direct Marketing
"I don't want to sell stuff"
- we don't sell products we simply refer customers to shop for better, safer products
"I don't have enough time" or "I'm Busy"
“I can appreciate that you feel you have no time. Many people feel they have lost control of their own life. That's the exact reason why you should look at this. So you CAN have more time for your friends & family."
Or
"Everyone is busy, but I am a firm believer that we all have enough time to do the things we REALLY want to do in life. I am building my business for my kids, so they are set for life and I can pay for their education and even will this business to them. So are you ready to make time and change your future?"
“May I ask you a question? What would it mean for your family to have control over your life and have the time to spend with your family?”
or
"What are you doing to change that?"
or
"I completely understand I feel the same way. But I've found that busy people tend to get things done. That's why I'd love to have you on my team."
"I don't know enough people"
- make contact list of everyone you know, you'd be surprised how many people you actually know
- advertise online
-advertise offline
- meet new people online
- meet new people in person
I hope you have found these notes helpful. If you have any particular objections or questions and would like some help feel free to email me amandadrover@gmail.com
Cheers to our Success!!!!!!
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